Frequently Asked Questions

How do I purchase from you?

Design & Detail is open exclusively to the trade – interior designers, architects, and other trade professionals. We do not have a membership fee and we do not sell directly to the public. If you are an industry professional, click here for an application. If you are not a member of the interior design profession, we recommend contacting our local ASID chapter to find a designer.

What lines do you represent?

Design & Detail represents an extensive array of moderate to high-end products from around the world. Click here for our complete line list.

Can I purchase from a line you do not represent?

How can I find it?

Please give us a call. We will be  happy to find the source or a suitable  substitute.

How do I place an order?

We prefer all purchase orders be place in writing, via email, fax or in person. After receiving your purchase order, we will send you a proposal for your approval to proceed.

What is a CFA? Do I need one?

CFA stands for cutting for approval. It is a small piece of the current product stock that is mailed to the designer for color reference. CFAs are available for most fabric, trimming, leather and some wallcoverings.  Design & Detail recommends ordering a CFA if an exact color match is essential to your project, otherwise, they are not always necessary.

What does COM/COL mean?

COM/COL is an acronym for customer’s own material/leather. Most of our upholstery lines allow you to customize their product with material from a different manufacturer. They will specify yardage based on the repeat of your material.

How will my shipping charges be handled?

Although a few furniture vendors have a set shipping rate, most will bill shipping charges after the order has shipped. There are some instances where an estimate can be made prior to shipping, but not in every case. In most cases, shipping on textile and wallpaper orders are determined at the time of the proposal.

Can I purchase items off the showroom floor?

The merchandise on our showroom floor is for display purposes. Items that are for sale will be listed on the inventory page here.

What is your return policy?

Orders placed through us are custom and our vendors generally have a no return policy. If there is an exception, expect a restocking fee and additional freight. All return requests need approval and original packaging.

Can I bring my clients to the showroom?

Yes! However, you must accompany them. We do ask that you sign yourself and your client in at the door.

How do I arrange for furniture to be delivered to my client?

We have a number of receivers that you can work with directly. Please contact us for recommendations.

Do you allow kids and dogs in the showroom?

We are a kid and dog friendly showroom, but we do have a lot of fragile merchandise so we ask that you monitor them and please be mindful not to disrupt others that are working.

Do I need to pay a deposit for orders?

Yes.  We ask for 100% deposit on fabric, wallpaper and other items that are in stock and ready to ship. We request a 50% deposit on furniture and other items that have a lead time of more than two weeks. The balance will be due upon receipt of your final invoice.