Frequently Asked Questions
Design & Detail is open exclusively to the trade – interior designers, architects, and other trade professionals. We do not have a membership fee and we do not sell directly to the public. If you are not a member of the interior design profession, we recommend contacting our local ASID chapter to find a designer.
Design & Detail represents an extensive array of moderate to high-end products from around the world, ranging from textiles to furniture, carpet, lighting, drapery hardware and accessories. See our full line lists for each location above.
Please give us a call. We will be happy to find the source or a suitable substitute.
All purchase orders must be place in writing, via email, fax or in person. After receiving your purchase order, we will send you a proposal for your approval to proceed.
CFA stands for cutting for approval. It is a small piece of the current product stock that is mailed to the designer for color reference. CFAs are available for most fabric, trimming, leather, and some wall coverings. Design & Detail recommends ordering a CFA if an exact color match is essential to your project, otherwise, they are not always necessary.
COM/COL is an acronym for customer’s own material/leather. Most of our upholstery lines allow you to customize their product with material from a different manufacturer. They will specify yardage based on the repeat of your material.
Although a few furniture vendors have a set shipping rate, we will bill shipping charges after the order has shipped. In most cases, shipping on textile and wallpaper orders are determined at the time of the proposal.
The merchandise on our showroom floor is for display purposes. Items that are for sale off the floor will be listed on the inventory page and denoted by a green sale tag.
Orders placed through us are custom and our vendors have a no return policy. If there is an exception, expect a restocking fee and additional freight. All returns need prior approval, must be in original packaging, and be requested in a timely manner.
We have several local receivers that you can work with directly. All freight bound merchandise purchased through Design & Detail must be received and inspected by a professional receiving company. Please contact us for recommendations.
Yes. We ask for 100% deposit on fabric, wallpaper and other items that are in stock and ready to ship. We request a 50% deposit on furniture and other items that have a lead time of more than two weeks. The balance, including freight, will be due upon receipt of your final invoice.
We accept credit card and check payments for all orders. There is a 3.1% processing fee for all credit card transactions, a 1.2% processing fee if you do an automatic bank transfer and no fee for check payment. Checks should be made out to Design & Detail.
You must already have an established trade account with Design & Detail prior to requesting access to the trade portion of the website. Once your account application is approved, you can request access on the login page and a password will be provided once a team member has verified your account.
Yes! However, you must accompany them. We do ask that you sign yourself and your client in at the door.
We are a kid and dog friendly showroom, but we do have a lot of fragile merchandise, so we ask that you monitor them and please be mindful not to disrupt others that are working.
Find What You’re Looking For?
If not, that’s ok. The Design & Detail team is passionate about helping designers, architects, and other trade professionals achieve project goals. Please let us know how we can help!